Frequently Asked Questions

If you miss your appointment, you will be considered a “no show,” and you will need pay the $200 fee to Pearson VUE to re-register with them. Once that is complete, please notify us at MQA.NursingAppStatus@flhealth.gov to request your eligibility be resent.

A “no show” will not count against your number of attempts.

Your eligibility can only be resent within one year of the date we received your application; after that time, you will also need to reapply with the Board.

The Board of Nursing does not oversee scheduling. If you wish to change your exam appointment, you will need to contact Pearson VUE directly, and you may be subject to an additional fee.

An appointment can be rescheduled up to 24 hours in advance. You may test at any Pearson VUE facility; appointments and availability fluctuate often based on candidates rescheduling.

If you do not test by the “End Date” on your ATT, you will need pay the $200 fee to Pearson VUE to re-register with them, and notify us at MQA.NursingAppStatus@flhealth.gov to request your eligibility be resent.

Your eligibility can only be resent within one year of the date we received your application; after that time, you will also need to reapply with the Board.

It would have been sent to the email address on file with Pearson VUE. You may want to check your Junk/Spam folder. If you did not receive it, you can log into your Pearson account to regenerate it for yourself; we do not have access to do this for you.

If you are no longer pursuing licensure in Florida, you can change your Regulatory Body to another state with Pearson VUE; there may be an additional fee required. In order to complete this process, you will need to send a written request to us (to MQA.NursingAppStatus@flhealth.gov for fastest processing) to withdraw your eligibility from Pearson, so you can then change your Regulatory Body.

Please note: you must ensure you do not have an appointment scheduled; we cannot remove your eligibility if you have an appointment.

There are no extensions on ATTs. If you do not test by the “End Date” on your ATT, you will need pay the $200 fee to Pearson VUE to re-register with them, and notify us at MQA.NursingAppStatus@flhealth.gov to request your eligibility be resent.

Your eligibility can only be resent within one year of the date we received your application; after that time, you will also need to reapply with the Board.

The first and last names on file with Pearson will need to match the form of identification you present, or you will be turned away at the testing site. You would need to send a copy of your driver’s license, state ID or passport to MQA.NursingAppstatus@flhealth.gov to have your name updated in your application and in your registration with Pearson VUE.

You will not be able to submit your graduates until they have graduated- you may not submit a future graduation date.

In our system, the degree listed for an LPN program is technically “CERT”. This is what you will need to have listed in your CSV file in order to successfully submit.

You should receive a pop up message, indicating that the submission was successful (if it was a CSV file, the message should indicate X number of records successfully imported). There is not currently a log in your account, or email confirmation to see this information, though that functionality may be implemented in the future.

If your students have already applied, the information you submitted matches their application exactly, and their application has already had an initial review (within 30 days of receipt), they should be updated/auto-approved if possible, within two business days typically. During peak graduation seasons, those needing manual approval may take slightly longer.

You can send your inquiry to MQA.Nursing@flhealth.gov. Please include as much information as possible. Some examples of helpful information: the program (NCLEX) code for the account you are inquiring about, the date/time you submitted or attempted to submit your students, a screenshot of an error message if you receive one.

The User ID and Password are specific to the program itself, not the program director, etc. You will not be able to change or reset your passwords, as they are maintained by the Board. If you believe the information has been compromised, please notify us immediately at MQA.Nursing@flhealth.gov.

The User ID and password will only be provided to the point of contact (email address) on file for the program. If you need to make a change to this or the Program Director of record, you will need to follow the standard steps to notify the Education Unit (on letterhead).