It would depend on where the information is incorrect. The name, DOB and SSN must match exactly.

If you have verified that the DOB and SSN you have submitted are correct, then the applicant likely entered one of these incorrectly on their application. They will need to provide their Driver’s License/Social Security Card to have the information corrected and then the education should load. The applicant should be listing the name on the application exactly as it appears on the ID they will present at the test site- so that is also how you would need to submit their information via the NPP.

If you determine that you have submitted a student with a typo in the name, DOB, SSN, you will need to resubmit them via the portal with the correct information. As long as the new submission matches their record in our system, it should then load.