Other Payer Registration for CNA Employers

The Florida Department of Health, Division of Medical Quality Assurance (MQA), is pleased to offer employers of Certified Nursing Assistants an option to pay for their employees’ renewal fees.

Certified Nursing Assistants may complete and submit a renewal online using an ‘Other Payer Code.’ Instead of the employee providing their own credit card for payment, they will have the option to enter the ‘Other Payer Code’ to complete the renewal process. The renewal will be uploaded for processing and will stay in pending status until the other payer makes payment.

Interested employers will need to register with the Board of Nursing by providing a completed application form provided by the department. Please indicate if you require more than one payment code or a code expiration date and sign the application indicating that all of the provided information is true and correct. Please email the application to MQA.CNA@flhealth.gov, or submit the application to:

4052 Bald Cypress Way
Bin C-02
Tallahassee, FL 32399-325
Fax: (850) 617-6460

It is important that employers keep all contact information current and correct. After the initial letter to confirm registration the Department will send all correspondence regarding the Other Payer Account through the email address on file.

Once the employer is registered, the Board of Nursing will mail a notification letter including the payment code. The employer will need to provide their ‘Other Payer Code’ to employees prior to them renewing online.

Please contact the Board of Nursing by email MQA.CNA@flhealth.gov if you have any questions.

Renewing CNA licensees using Other Payer method

Note: All invoices should be paid no later than May 18th to ensure that the licensee will receive their new license before the current expiration date. May 11th will be the last day for CNAs to use an ‘Other Payer Code’ to complete online renewal instead of paying with a credit/debit card.

Once you receive your other payer code you may distribute the code to employees for use during their renewal. Other Payer Codes cannot be used by delinquent licensees.

Employers who elect to use the Other Payer Code will be required to log-on to MQA’s secure on-line services website to approve and submit payment.

After a CNA has completed renewal using your other payer code they will appear in your Other Payer Invoicing under ‘Pending Transaction Count’. Simply click on your other payer code to review the list of licensees that have used your code.

You may accept all of the licensees that have entered the code by clicking ‘Continue’ to create your invoice. The employer will be able to deselect licensees who are not eligible to use their ‘Other Payer Code’. You may pay invoice online by Credit Card or print out the invoice and mail with cashier’s check or money order to:

Department of Health
Post Office Box 6330
Tallahassee, FL 32314-6320

Please download this user guide for detailed instructions.