Other Payer Registration for CNA Employers

The Florida Department of Health, Division of Medical Quality Assurance (MQA), is pleased to offer employers of Certified Nursing Assistants an option to pay for their employees’ renewal fees.

Beginning in September 2013, Certified Nursing Assistants may complete and submit a renewal online using an ‘Other Payer Code.’ Instead of the employee providing their own credit card for payment, they will have the option to enter the ‘Other Payer Code’ to complete the renewal process. The renewal will be uploaded for processing and will stay in pending status until the other payer makes payment.

Interested employers will need to register with the Certified Nursing Assistant Registry by providing, a completed application form provided by the department, or, in letter format, their Business Name, Mailing Address, Phone Number, Federal ID Number a Contact person and email address. Please indicate if you require more than one payment code or a code expiration date and sign the letter indicating that all of the provided information is true and correct. Please mail this application letter to:

Certified Nursing Assistant Registry
4052 Bald Cypress Way
Bin C-13
Tallahassee, FL 32399-325

It is important employers keep all contact information current and correct. After the initial letter to confirm registration the Department will send all correspondence regarding the Other Payer Account through the email address on file.

Once the employer is registered, the Certified Nursing Assistant Registry will mail a notification letter including the payment code and instructions on how to submit payment for employees who renewed a Certified Nursing Assistant license. The employer will need to provide their ‘Other Payer Code’ to employees prior to them renewing online.

Employers who elect to use the Other Payer Code will be required to log-on to MQA’s secure on-line services website to approve and submit payment. The employer will be able to deselect licensees who are not eligible to use their ‘Other Payer Code’. Then the employer will be prompted to a credit card payment screen where they can pay by using Visa, MasterCard, Discover, or American Express.

Employers wishing to pay by check will need to mail a cashier’s check or money order along with the invoice that can be printed from the other payer account to the address below.

Department of Health
Post Office Box 6320
Tallahassee, FL 32314-6320 

Please contact the Florida Certified Nursing Assistant Registry by email info@floridasnursing.gov if you have any questions.

Renewing CNA licensees using Other Payer method

Note: All invoices should be paid no later than May 18th to insure that the licensee will receive their new license before the current expiration date. May 11th will be the last day for CNA’s to use an ‘Other Payer Code’ to complete online renewal instead of paying with a credit/debit card. 

Once you receive your other payer code you may distribute the code to employees for use during their renewal. Other Payer Codes cannot be used by delinquent licensees. After a CNA has completed renewal using your other payer code they will appear in your Other Payer Invoicing under ‘Pending Transaction Count’. Simply click on your other payer code to review the list of licensees that have used the other payer code. You may accept all of the licensee’s that have entered the code by clicking ‘Continue’ to create your invoice. You may pay invoice online by Credit Card or print out invoice and mail with check to:

Florida Department of Health
P.O. Box 6320
Tallahassee, FL 32314-6320

Please download this user guide for detailed instructions.