Frequently Asked Questions

No, all CEUs must be earned within your renewal period and cannot be carried over to the next biennium. Also, CEs taken prior to the issuance of a permanent license cannot be counted towards renewal requirements.

No. Nurses must complete CE requirements within the appropriate biennium. By sending in your renewal and fee you are affirming that you have complied with all licensure renewal requirements.

The Board imposes no limit on the number of contact hours earned through Home Study.

Only APRNs may earn CME. APRNs may use CME for up to half of the mandatory CE requirements.

You may check the status of your application via our Online Services. Select “Returning Applicant Login” and use your User ID and password to login. If you lose your User ID and password, contact Licensure Support Services at (850) 488-0595 to get this information.

Licensee

If you are a licensee, you may either update your address online or via email/mail. To update online:

• Login to online services by selecting your profession from the dropdown menu and entering your information
• Find the “Manage My License” menu
• Select “Request Address Change”
• Once you have entered your new information, click on “Submit”.

If you prefer to email or mail in your address change, please complete the update address form and email to: MQAOnlineService@flhealth.gov

Or mail to:
Division of Medical Quality Assurance
Licensure Support Services
4052 Bald Cypress Way
Bin #C10
Tallahassee, Florida 32399-32260

Applicant
If you are an applicant, you may either email or mail in your address change, please complete the update address form and email to: MQA.NursingAppstatus@flhealth.gov

or

mail to:
Department of Health
Medical Quality Assurance
Board of Nursing 4052
Bald Cypress Way, Bin C-02
Tallahassee, Florida 32399-3252

PROCESSING TIME: If you are submitting an address change request by mail, please allow 5-7 business days for processing. Online requests will be processed within 48 hours.

The Division of Medical Quality Assurance is now issuing electronic licenses, which enables you to download a PDF copy of your license within two business days. The license can be retrieved in the License Documents menu of your MQA Online Services Portal, https://mqa-vo.doh.state.fl.us/datamart/voservicesportal account. To learn more, please visit the electronic licensing webpage at https://flhealthsource.gov/electronic-licensing/.

You can view, confirm, or make changes to the information that will be published in your practitioner profile . In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate.  Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions.  If you see the statement “The practitioner did not provide this mandatory information”, please provide that information.  We will not accept curriculum vitae or resumes in place of you providing specific information.  Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below.  You may also submit changes by mail to the Department of Health, Licensure Support Services, 4052 Bald Cypress Way, Bin C-10, Tallahassee, Florida 32399-3260.  Please note that Chapter 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile.

Attention Newly Licensed Practitioners

Chapter 456.041(7), Florida Statutes (link), requires you to submit changes to the department within thirty (30) days from receipt of this letter.  If you do not make changes within thirty (30) days, your profile will be automatically published.

Once you have completed your review and made any necessary corrections, click on “Confirm Changes”.  The Practitioner Confirmation Page will display the information that will be published online, at which time you must “Confirm” the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

For LPN and RN  – You may request Licensure Verification through Nursys (www.Nursys.com) Please Note: If you are no longer licensed in Florida, your license information may not be available through Nursys.

OR

Make cashier’s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested

• Include name and address where verification is to be sent
• Verification of Licensure order form
• Non-Licensure Verification order form

Mail your request and fee to:

Division of Medical Quality Assurance
Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

For APRN and CNA

Make cashier’s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested

• Include name and address where verification is to be sent
• Verification of Licensure order form
• Non-Licensure Verification order form

Mail your request and fee to:

Division of Medical Quality Assurance
Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

Other Important Information:

• Requests for licensure verification received without the appropriate fee will not be processed and a new request with fee will be required to complete the process.
• The Division of Medical Quality Assurance cannot guarantee your verification will meet the deadlines for other State Boards. The current processing time for licensure verifications is approximately 10 days from receipt.  Please check your deadline dates before you submit your verification request.
• Release forms from the licensees are not required for verifications unless exam scores are also requested.

Exemptions: Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, are confidential and exempt forms pursuant to Chapter 119.071, Florida Statutes and will be withheld pursuant to Chapter 456.057, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C) (vii)(1). 

Log into your MQA Online Services Portal account and select Request Duplicate License from the “Manage My License Information” pulldown menu. Review your changes and click “Submit.”

You can print a confirmation of license through the Practitioner Login feature of MQA Services. The confirmation is available up to 30 days after you submit your online renewal request. After logging into the system with your User ID and password, select Print Confirmation of License from the navigation bar located on the left.

If you receive an error when trying to print your temporary license, the file was most likely corrupted during the download process. To correct the problem, you will need to first clear your browser’s cache, then close and restart the browser, which entails logging back into MQA Services to continue downloading the document. If the cache is not cleared the cached version of the document, which is likely damaged, will still appear.

If you need a written statement on a public record attesting to the record’s genuineness or that it is a true and correct copy, you may fill out the Online Request Form. Be sure to indicate you need a certified copy of the request form. A $25 fee will be charged, in addition to the public record Fees and Charges.  Visit our Public Records page for information on how to request certified documents by mail.

You may visit the Disciplinary Records webpage for more information.